The support that you can get from your web hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical trouble with an active account. Prompt and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine hosting provider not from a reseller. When you get a hosting account from a company that does not own its servers and it cannot access them right away, it's very likely that you'll wait for a few days in order to have an answer to any kind of question, thus your web sites may remain offline for a long time. In contrast, a supplier that provides various ways of communication and has a support team available at any time can assist you right away and help you decrease or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Web Hosting

We provide you with 24/7 billing, customer and tech support for our Linux web hosting packages. Even if you are not our client yet and you have questions, we will help you without delay and give you the needed information, so as to give you a choice to make the very best decision when you get your new website hosting account. We are available at any moment, including weekends and holidays, and we supply numerous options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have several telephone numbers globally, therefore you'll be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for any kind of task or issue, whatever its difficulty.