Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your assistance requests will be replied to in maximum sixty minutes after the support ticket or email was submitted. If your issue calls for additional assistance from an administrator, we will direct the trouble ticket or the email to the person on duty and we will leave a note to inform you that more time will be required for finding the best solution. And if you take advantage of the Optional Managed Services package, any of the server administration services included there will be performed whenever you choose.

  • Top quality support service

  • A First–Class Client Support Service

  • We’ll be at your disposal 24x7x365 to reply to any questions that you may have pertaining to our Web Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated hosting server. In case you also need help handling server administration procedures, you can have a look at our Optional Managed Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Every Linux dedicated servers hosting package is equipped with our free–of–charge Web Control Panel, which features a comprehensive knowledgebase and a collection of step–by–step video tutorials. Whenever you need assistance while working with the Web Control Panel, just press the Videos or Help buttons situated in the upper right corner.